Terms of Service

These Terms of Service (“Terms”) are an agreement between you and Appliance Rescuers LLC (“Appliance Rescuers,” “we,” “us” or “our”). They apply when you use our website, contact us by phone, chat, text or email, send a service request, or receive appliance repair, installation or other services from us (together, our “Services”).

By using our website, sending a request, booking or accepting a visit, approving work or paying us, you agree to these Terms and to our Privacy Policy. If you don’t agree, please don’t use our website or Services. A written estimate, invoice or other written agreement for a specific job is part of these Terms; if it conflicts with these Terms, the written document controls for that job.

Who we are

Appliance Rescuers LLC is a California appliance repair company registered with the California Bureau of Household Goods and Services (BHGS) under License #49483 (Major Appliance Repair).

Our team works from four Bay Area bases: San Carlos, Dublin, Berkeley and Walnut Creek. They’re working bases, not storefronts. We don’t accept walk-ins, customer visits or appliance drop-offs; every repair happens in your home, by appointment. We serve the East Bay Area & Peninsula and may decline a request outside our service area, for an appliance, brand or job we don’t service, or for any other lawful reason. Services are performed by technicians authorized by Appliance Rescuers.

Sending a request through our website, chat, phone or text doesn’t confirm an appointment. An appointment is confirmed only when our team confirms a date and arrival window with you.

Arrival windows are estimates. Traffic, earlier jobs, parts, weather and other conditions can cause delays, and we aren’t responsible for losses caused by a late arrival or a rescheduled visit. When we can, we’ll let you know if we’re running late.

Cancelling or rescheduling is free. Please call us as early as possible so we can offer the time to another customer.

If the visit can’t happen when we arrive. If our technician arrives during the confirmed window and can’t perform the visit because no adult is present, the appliance can’t be reached, utilities are off, or conditions are unsafe (see Your home and safety), we may charge the diagnostic visit fee for that appointment. We’ll try to reach you before leaving.

An adult 18 or older who can approve work and payment must be present for the entire visit.

Our diagnostic visit fee is $75 for standalone appliances and $115 for stacked washer/dryer setups and double ovens. Visits requiring two technicians are $149; our team confirms when this applies. Installation and other setups have a fee our team confirms before the visit. Fees shown on our website can change; the fee confirmed for your appointment applies.

The diagnostic fee covers the technician’s travel, time and diagnosis. It’s due at the visit whether or not you approve a repair, including when a repair can’t be completed in your home, parts are unavailable, or the appliance isn’t worth repairing. Your diagnostic fee is credited toward a completed repair when you approve the repair within 30 days of the diagnostic visit. Approvals after 30 days do not qualify for the credit.

Before starting any repair, your technician explains the recommended work and gives you a written estimate for parts and labor. We won’t start work, or charge more than the approved estimate, without your consent. If we find additional problems, we’ll explain them and ask before doing more work.

A diagnosis is our technician’s professional assessment of the appliance’s condition at the visit. Some faults are intermittent or only appear after a part is replaced; if that happens, we’ll explain your options before doing more work. Estimates are based on parts prices and availability at the time. If you approve later, prices or availability may change, and we may need to update the estimate before starting.

For approved repairs, a 50% deposit is due at approval. The remaining 50% is due immediately when the repair is completed. Payment due at a visit must be paid that day. We do not accept Net 30, deferred payment or postdated checks; checks must be dated the same day. Sales tax applies to parts as required by California law.

We accept major credit cards, cash, checks and Zelle, and your technician can send a secure payment link. We don’t accept PayPal or Venmo. This website doesn’t collect payments.

If a balance isn’t paid when it’s due, we may:

• charge interest on the overdue amount at 10% per year, or the highest rate the law allows if that’s lower, from the due date until it’s paid;
• charge the returned-check fee allowed by California law (currently up to $25 for the first returned check and $35 for each later one);
• recover reasonable collection costs, such as collection agency fees, where the law allows; and
• pause further work until the balance is paid.

If you dispute a charge with your bank or card company for work we performed, we may share your job records with the payment processor to respond. The warranty on that work is suspended until the balance is paid.

After you approve a repair and pay the deposit, we may order parts for your job.

• Before parts are ordered: we refund your deposit in full.
• After parts are ordered: we keep a restocking fee of 25% of the total price of returnable parts, plus the full price of special-order or non-returnable parts, and refund the rest of your deposit.
• The diagnostic visit fee isn’t credited toward a cancelled repair and remains due.

If these amounts are more than your deposit, you’ll pay the difference. Parts you’ve paid for in full are available to you on request. If we cancel an approved repair because a part is discontinued or unavailable, we refund the deposit for the work we can’t do.

Approved refunds go back to your original payment method, usually within 7–9 business days after we process them, depending on your bank.

When Appliance Rescuers supplies the parts, the repair includes a 90-day warranty on those parts and our labor. If you supply the parts, neither the parts nor the associated labor is covered by our warranty. Contact our team with any repair concerns.

• The warranty starts on the day the repair is completed.
• It covers only the parts we replaced and our labor to install them. It doesn’t cover other components, new or unrelated failures, or problems we identified that you chose not to repair, even on the same appliance.
• It doesn’t cover damage or failures caused by misuse, abuse, neglect, accidents, moving or relocating the appliance, power surges, water or fire damage, pests, improper installation or connections by others, normal wear, or cosmetic issues.
• It ends if anyone other than us repairs, adjusts or modifies the repaired parts during the warranty period.
• It doesn’t apply while a balance for the repair is unpaid or disputed.

To make a claim, contact us before the warranty period ends and we’ll schedule an inspection. If a covered part or our labor is at fault, we’ll repair or replace it at no charge or, at our option, refund what you paid for that part and labor. If the problem isn’t covered, the diagnostic visit fee applies to the inspection and we’ll explain your options.

This warranty is in addition to any rights you have under laws that can’t be waived. Manufacturer warranties on your appliance are separate and handled by the manufacturer.

When we install an appliance you provide:

• You’re responsible for choosing the appliance and confirming it fits your space and matches your existing connections. Defects in a new appliance are covered by its manufacturer, not by us.
• Installation means connecting the appliance to existing, compatible power, water, drain, gas and venting connections, as described in your estimate. It doesn’t include modifying cabinets, countertops, walls, flooring, plumbing, electrical circuits, gas lines or venting.
• If existing connections are missing, damaged, incompatible or not up to code, we may decline the installation or recommend a licensed contractor, and the visit fee still applies.
• You’re responsible for any permits and landlord or HOA approvals the installation requires.
• We don’t haul away old appliances.
• Any warranty on installation labor is stated on your estimate or invoice.

To help every visit go smoothly and safely, please:

• give us accurate information about yourself, your address, the appliance and the problem;
• have an adult 18 or older present for the whole visit;
• provide safe, clear access to the appliance, and tell us ahead of time about stairs, parking limits or gate codes;
• keep pets secured and children away from the work area;
• make sure power, water and gas are on and shutoff valves can be reached, and tell us about known hazards, leaks or past repairs;
• back up settings, programs or data on smart appliances, since we aren’t responsible for lost settings or data; and
• confirm that you own the appliance or are authorized to approve work on it, including by your landlord or property manager where needed.

When we may decline work

Our technicians may decline to start work, or stop work in progress, if they reasonably believe that:

• the work area is unsafe or unsanitary, for example because of mold, pests, sewage, hazardous materials, a gas leak, exposed wiring or structural damage;
• a pet is loose or aggressive, or anyone behaves in a threatening, abusive or harassing way;
• no adult is present, or the appliance can’t be reached or moved safely;
• the work would violate the law, building codes or the manufacturer’s safety requirements; or
• the appliance can’t reasonably be repaired.

In these cases, the diagnostic visit fee applies. If we suspect a gas leak or another emergency, we’ll stop work, leave the area and ask you to contact your utility company or 911.

Older appliances and existing conditions

Appliances, parts and household connections wear out over time. To the extent the law allows, we aren’t responsible for:

• damage, defects or wear that existed before our visit;
• brittle, corroded or worn plastic, rubber or metal parts that break during normal handling or repair;
• old water supply lines, valves, drain hoses, gas connectors, outlets or other connections that fail when the appliance is moved or disconnected;
• marks or damage to floors, cabinets, countertops, walls or trim when an appliance must be pulled out or moved, although we always take reasonable care;
• hidden conditions, such as leaks, mold, rot or pest damage, found during the visit; or
• parts that are discontinued, back-ordered or delayed by manufacturers or suppliers.

When we notice a risk like these before starting, we’ll tell you so you can decide how to proceed.

Limits on liability

To the fullest extent the law allows:

• We aren’t liable for indirect, incidental, special, consequential or punitive damages, including spoiled food or medicine, loss of use of an appliance, lost time or income, laundromat, meal or hotel costs, or lost smart-appliance settings or data.
• Our total liability for any claim relating to a job is limited to the amount you paid us for that job. For claims about our website that don’t relate to a paid job, our total liability is limited to $100.
• Our website and its content are provided “as is.” Prices, availability and other information on our website are general and can change, and we don’t promise that the website will always be available or error-free.

These limits don’t apply to liability that can’t be limited by law, such as liability for fraud, willful injury or gross negligence, and they don’t reduce any rights you have under laws that can’t be waived.

Calls to our business number and chats on our website may be answered by our AI assistant, an automated system, and our team may join or follow up. Calls may be recorded, and calls and chats may be transcribed and summarized so we can handle your request, route it to the right person, check quality and keep service records.

The assistant can make mistakes. Prices, availability, diagnoses and appointments are confirmed only by our team, and repair prices only by a written estimate. Please don’t share payment card numbers or other sensitive information in calls, chats or texts. Our Privacy Policy explains how we handle this information.

Text messages

Texts from us are optional, and agreeing to them is never a condition of receiving service. Our SMS Terms explain the texts we send, how to stop them (reply STOP) and how to get help (reply HELP).

• Use our website only for lawful purposes, and to request or manage service for yourself or for someone who authorized you.
• Don’t submit false requests, impersonate anyone, or send another person’s information without their permission.
• Don’t copy, scrape or harvest content or data, use bots or other automated tools, probe or interfere with our security, or upload malware or unlawful content.

Accounts

Keep your login details private; you’re responsible for activity on your account. We may suspend or close accounts that are misused, and restrict access to protect our customers, team or systems.

Photos, videos and files you send

You keep ownership of the photos, videos, recordings and documents you send us. You allow us to use them to evaluate, provide, document and support your service, and you confirm you have the right to share them. Please avoid including other people or sensitive personal information.

Blog comments and contributions

You keep ownership of material you contribute. By submitting a comment or media you have the right to share, you give Appliance Rescuers permission to store, process, display and moderate it as needed to operate the website and provide the feature you use.

Do not submit private information about another person without permission, unlawful material, threats, harassment, spam or content that infringes another person’s rights. We may review, decline, hide or remove contributions and restrict blog participation when appropriate.

Blog articles and comments provide general information; they are not a diagnosis of your appliance or instructions to perform work that requires a qualified professional.

Our content and appliance brands

The text, design, logos and other content on our website belong to Appliance Rescuers LLC or its licensors and may not be reused without our written permission. Appliance brand names and logos belong to their owners. We’re an independent service company; unless we say otherwise, we aren’t affiliated with, endorsed by or authorized by any appliance manufacturer. Links to other websites are provided for convenience, and we aren’t responsible for their content or practices.

Let’s talk first

Most concerns can be solved quickly. Before starting an arbitration or court case, you and we agree to send the other a written notice describing the dispute and the resolution requested, and to try in good faith to resolve it for 60 days. Send your notice to contact@appliancerescuers.com with your name, phone number, service address and job details. Deadlines for bringing claims are paused during this 60-day period.

Agreement to arbitrate

Except as stated below, any dispute or claim between you and us arising out of or relating to these Terms, our website, our Services or any communication with us, including calls and texts, whether based on contract, statute, tort or any other legal theory, will be resolved by binding individual arbitration. The arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules and, where they apply, its Mass Arbitration Supplementary Rules, available at adr.org. The Federal Arbitration Act governs this section. The arbitrator decides all issues, including the scope and enforceability of this agreement to arbitrate, except that a court decides disputes about the class action and jury trial waiver and about whether a claim is excluded from arbitration below.

The arbitration will take place in the county where you live or received our Services, or by phone, video or written submissions if you prefer. The arbitrator may award the same individual relief a court could, but only to you individually.

Fees

If you start an arbitration, your share of the filing fee won’t be more than the fee to file a case in your local court. We’ll pay the other AAA fees and arbitrator costs required by the AAA Consumer Arbitration Rules and California law. Each side pays its own attorneys’ fees unless the law or the arbitrator provides otherwise.

Exceptions

• Either of us may bring an individual claim in small claims court if it qualifies.
• Either of us may ask a court to stop infringement or misuse of intellectual property, or unauthorized access to our systems.
• Claims for public injunctive relief (relief that mainly benefits the general public) may be brought in court after any individual claims are arbitrated, and the court case will be paused until then.
• Claims that the law doesn’t allow to be arbitrated are excluded.

No class actions or jury trials

You and we may bring claims against each other only individually, and not as a plaintiff or class member in any class, collective, consolidated or representative proceeding. The arbitrator can’t combine more than one person’s claims or award relief to anyone other than the individual claimant. You and we both waive the right to a jury trial. If this waiver is found unenforceable for a particular claim, that claim alone must be decided in court, after any individual arbitration, and not in a class arbitration.

Opting out

You can reject this agreement to arbitrate by emailing contact@appliancerescuers.com within 30 days after you first accept these Terms, for example by sending a request, booking a visit or creating an account. Include your name, phone number, service address and a clear statement that you want to opt out of arbitration. Opting out doesn’t affect any other part of these Terms.

Changes and survival

If we change this section, the change won’t apply to a dispute you notified us about before the change took effect. This section keeps applying after your Services end or you stop using our website. If any part of it is found unenforceable, the rest remains in effect, except as stated in the class action and jury trial waiver above.

Governing law

California law governs these Terms and any dispute between us, without regard to conflict-of-law rules, except that the Federal Arbitration Act governs this section. Any dispute that isn’t arbitrated will be decided only in the state or federal courts located in Alameda County, California, except for small claims cases and where the law gives you the right to bring your claim where you live or where you received our Services.

• Changes to these Terms. We may update these Terms and will post the new version here with a new “Last updated” date. Changes apply from that date forward and don’t change the terms already agreed for work in progress. If you keep using our website or Services after a change, you accept the updated Terms.
• Events outside our control. We aren’t responsible for delays or failures caused by events beyond our reasonable control, such as severe weather, natural disasters, utility or internet outages, supply shortages, manufacturer back-orders, illness or government actions.
• Electronic communications. You agree that we may send notices, estimates, invoices and other communications electronically, such as by email or through our website, and that they satisfy any requirement to be in writing.
• Severability and waiver. If any part of these Terms is found unenforceable, the rest stays in effect. If we don’t enforce a provision right away, we haven’t waived it.
• Assignment. You may not transfer your rights under these Terms without our written consent. We may transfer ours, for example as part of a sale or reorganization of our business.
• Entire agreement. These Terms, our Privacy Policy, our SMS Terms (if you opt in to texts) and any written estimate or invoice for your job are the entire agreement between you and us about our Services.
• Headings. Headings and summaries are for convenience only and don’t limit these Terms.

Questions about these Terms, or a notice under them? Contact us:

Company

Appliance Rescuers LLC

Email

contact@appliancerescuers.com

Phone

415-417-1448

Formal notices can be sent by email. If you need to send one by mail, email or call us and we’ll give you our mailing address.