Terms and Privacy Policies

Privacy Policy

1. Who We Are

Appliance Rescuers LLC (“Appliance Rescuers,” “we,” “our,” or “us”) provides in‑home appliance repair services across Northern California’s Peninsula and East Bay.

Registered / Mailing Address
7172 Regional St, Suite 513, Dublin, CA 94568 USA

Contact
• Phone: (415) 417‑1448
• Email: contact@appliancerescuers.com

2. Personal Data We Collect

We may collect the following categories of information:

Identifiers – name, postal address, email, phone number, device ID
Service information – appliance make/model, fault description, photos or videos you provide
Transaction data – payment method (card, check, cash, Zelle), invoices, refund status
Internet / cookie data – IP address, browser type, pages viewed, session analytics captured by the Wix hosting platform

We do not knowingly collect data from children under 13.

3. How We Use Your Data

Schedule, confirm, and complete repair services
Send SMS/email updates on technician arrival, job status, and—occasionally—promotional offers
Process payments and issue refunds (7–9 U.S. banking days)
Maintain accounting records and improve our website through aggregated analytics

4. SMS / Email Communications

By providing your number or email, you consent to receive service‑related messages. Message frequency varies; message and data rates may apply. Reply STOP to opt out at any time. Consent is not a condition of purchase.

5. Cookies & Tracking

Our site is hosted on Wix, which uses first‑party and third‑party cookies for functionality, security, and aggregated analytics. You can control cookies through your browser settings; disabling them may affect site performance.

6. Data Sharing & Sale

We do not sell your personal data.
Data is shared only with service processors (e.g., payment gateways, secure cloud CRM) strictly to deliver our services.
We may disclose information to comply with legal obligations or protect our rights and customers.

7. Data Retention

Records are retained as long as necessary to:

Fulfill the purposes above; and
Comply with tax, warranty, and legal requirements.

Afterward, data is securely deleted or anonymized.

8. Your California Privacy Rights

Under the California Consumer Privacy Act (CCPA), you may request to know, access, correct, or delete personal data we hold about you. Submit requests to contact@appliancerescuers.com or call (415) 417‑1448. We will verify your identity before taking action.

9. Security

We use industry‑standard safeguards—including TLS encryption and restricted access controls. No method is 100 % secure; you use our site and services at your own risk.

10. Changes to This Policy

We may update this Privacy Policy periodically. The new version will be posted with an updated “Effective Date.” Continued use after changes constitutes acceptance.

Terms & Conditions

1. Acceptance of Terms

Booking or using our services means you accept these Terms. If you disagree, please do not use our services.

2. Service Area

We operate in Northern California’s Peninsula and East Bay. Service outside these zones depends on technician availability and may carry additional fees.

3. Booking & Payment

Accepted payment methods: credit/debit cards, cash, check, Zelle.
Estimates are provided before work begins; final charges may vary if additional issues are discovered and approved by you.
Declined or reversed payments may void any applicable warranty.

4. Cancellation & Refunds

Cancel at least 24 hours before the appointment to avoid fees.
Same‑day cancellations or missed appointments may incur a trip charge.
Approved refunds are processed back to the original payment method within 7–9 U.S. banking days.

5. Warranty

90‑day parts‑and‑labor warranty on completed repairs unless otherwise noted on your invoice.
Warranty is void if the appliance is misused, moved, or serviced by another party during the warranty period.

6. Customer Responsibilities

Provide safe, unobstructed access to the appliance.
Ensure power, water, and gas connections are available.
Back up any data or settings on smart appliances; we are not responsible for data loss.

7. Disclaimers & Limitation of Liability

Repairs are limited to the reported issues and components serviced.
We are not liable for consequential damages, food loss, or downtime beyond the cost of service performed.
Our maximum aggregate liability is limited to the amount you paid for the service in question.

8. Intellectual Property

All content, logos, and trade names on our site are the property of Appliance Rescuers LLC. Reproduction requires written permission.

9. SMS / Email Communications

By providing your contact information, you consent to receive service‑related messages and occasional promotions. Message and data rates may apply. Reply STOP to opt out.

10. Privacy

Our collection and use of personal data are governed by our Privacy Policy (see above).

11. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of California. Any dispute will be resolved in the state or federal courts located in Alameda County, California.

12. Changes to Terms

We may modify these Terms at any time. Updated versions will be posted on our site with a new effective date. Continued use after changes means you accept the revised Terms.

13. Contact

Questions or concerns?
• Phone: (415) 417‑1448
• Email: contact@appliancerescuers.com
• Mail: 7172 Regional St, Suite 513, Dublin, CA 94568